1. Detailed description of goods and/or services
The Pole Yard Head Office Pty Ltd is a business in the Timber & Retail industry that specialises in the supply and manufacturing of timber products  .
2. Delivery policy
We offer Free Nation Wide Delivery.  Subject to availability and receipt of payment, requests will be processed within 3 to 15 working days and delivery confirmed by way email with a copy of your invoice and phone call to arrange devlievery with our selected courier service. 
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Pole Yard Head Office Pty Ltd is subject to availability. In cases of unavailability, The Pole Yard Head Office Pty Ltd will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 25 % administration fee.
5. Customer Privacy policy
The Pole Yard Head Office Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the The Pole Yard Head Office Pty Ltd bank account, the
details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Pole Yard Head Office Pty Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
The Pole Yard Head Office Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and The  chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
The Pole Yard Head Office Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by The Pole Yard Head Office Pty Ltd based in South Africa trading as
The Pole Yard and with registration number 2016/505418/07 and Director(s) L Deane, J Griffiths and J Els.
14. Your Company contact details
Company Physical Address:  8 Lakeshore Road, Capricorn Business, Muizenberg
Email: onlineshop@poleyard.co.za Telephone: 021 200 0425

These terms and conditions are subject to change at any time without prior notice to you.